Why You Need a Social Media Policy

February 8th, 2012

Internet use by employees is a hot topic for most employers.  In addition to the issue of access during work hours, companies face the use of their name in employee blog posts, tweets, Facebook and LinkedIn.  They need to be able to control the content and timing of messages so that proprietary information is not revealed and their image is not damaged.  At the same time, they do not want to interfere with an employee’s first amendment rights.  Even well-meant postings can be damaging.

The purpose of a social media policy is to put the employee on notice as to the employer’s expectations with regard to Internet use.  The employee should know that the policy will be modified as technology develops and changes.  Clear cut guidelines help to prevent misunderstandings and serve to protect the employer. They provide a basis for termination if it is ultimately necessary.

Companies vary widely in their policies regarding employee involvement in the Internet, but one thing is certain:  it is better to put your employees on notice regarding your social media policy rather than facing an unforeseen problem and dealing with it after it occurs.

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Employees must first understand that they do not have any right to privacy on their computers at work.  Whatever they write can and may be reviewed by the company.  They are never allowed to reveal confidential or proprietary information.  In addition, they should know the company standards with regard to use of its name.  Some may require prior approval before an employee posts any information regarding the company.  In others, the employer may simply require that the employee state that any posting represents his own views and not that of the employer.  Employees should only write about areas within their control or areas of expertise and should make clear what their position is at their company.  They should keep abreast of company guidelines for using blogs, Twitter, Facebook or LinkedIn.

Workers may never use the internet to make discriminatory or offensive statements about someone.  They should not post political opinions or religious beliefs in the name of their employer.  Pretending to post in the name of another employee should serve as an immediate ground for termination.  Online behavior must reflect the company’s standards and values.

–Andrea Goldman

 

 

 

 

 

 

 

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THE ART OF TERMINATION

February 6th, 2012
  1. Keep records.  You should be clear in your own mind about why you are terminating the employee.  Unless there is some egregious conduct—fighting, stealing, drug use—you should have written records providing some notice to the employee of the problem and the opportunity to improve.  These records aren’t required, but they will support you if there is a challenge later.  Even if there has been misconduct, you should have a meeting where the employee can give his side of the story.  Take good notes.
  2. Consider the risk.  Unless the employee is in a union or the civil service or has a contract, you can probably end the employment at any time or for any reason.   But you cannot fire an employee because of race, national origin, religion, sexual preference or gender identity.  And you can’t retaliate because an employee has demanded a legal right—like overtime pay or medical leave—or has refused to violate the law.  If you think you may be accused of discrimination or retaliation, be sure you have a sound business reason for what you are about to do and that your treatment of this employee is not more severe than that of other employees who have performed in a similar way.  If you think there may be a claim, contact a lawyer before beginning termination.
  3. Take action.  Nobody likes firing people.  Once you have made the decision, do not delay in order to avoid an unpleasant confrontation.   Just get the termination over with.
  4. Be brief.  An employee who is about to be terminated is rarely surprised.  Avoid awkward prefaces or confessions of your own discomfort.  A good way to start is, “You are being terminated.”  You do not need to give a reason; the employee already knows.  But if you do give a reason, it should be the real reason and should be phrased as succinctly as possible, without anger or regret.  You should not engage in a debate and you should never accept any part of the blame.  The meeting should not take more than ten minutes.
  5. Offer severance.  This is not required, but it’s a nice thing to do if you can afford it.  You can condition a severance payment on the signing of a release.  Especially if you think you may be sued—even if there is no sound basis to do so—a few weeks’ pay is a lot cheaper than fighting a lawsuit or administrative complaint.  Talk to a lawyer before asking for a release and make sure that it has the revocation and waiting periods the various statutes require.
  6. Pay in full.  You have to pay the employee in full on the last day of work.  This includes pay for vacation days the employee was entitled to, but did not receive and commissions and bonuses that are due.  If commissions are going to be due in the future on sales the employee made, you may be required to pay them after termination.
  7. Provide notices.  If the employee is on your health plan, make sure you provide the required COBRA notices that permit coverage to continue.   You also need to provide a notice (which you can get from the state) on how to apply for unemployment benefits.
  8. Protect both parties.  The reasons for termination are ordinarily no one’s business but the employee’s, so share as little information as possible with other workers.  Avoid marching him past his coworkers, standing by as he empties his desk, or taking any action that may embarrass him.   Schedule the meeting for the end of the day. Make sure he surrenders his laptop, passwords, keys, cell phone, etc. and does not take any of the company’s documents or information with him.   Immediately change passwords so he cannot access the computer system.
  9. Question unemployment.  The unemployment system is there to provide a safety net.  But someone who is guilty of misconduct or who violates a uniformly enforced rule cannot collect benefits.  When you receive a form from the state Department of Unemployment Assistance, explain the reason for termination.  Obviously, it should be the same reason you gave the employee.  If you disagree with the Department’s decision, consider filing an appeal.
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Rosen Law Victory Limits the Power of Licensing Boards

December 13th, 2011

State licensing boards can no longer interpret or enforce OSHA regulations to discipline dentists or other professionals, the Supreme Judicial Court ruled.  

Our client was a dentist who received a surprise inspection by investigators from the Massachusetts Board of Registration in Dentistry. They cited him for 31 deficiencies in the way he ran his practice. After a hearing, the Board found no basis for 25 of those allegations but did find that the dentist had violated six regulations and suspended him for six months. 

Five of the six infractions were alleged violations of federal workplace regulations under the Occupational Safety and Health Act (“OSHA”). The dental board argued that it had incorporated OSHA into its own regulations. Therefore, it was entitled to enforce federal law. 

The court found the Board’s position untenable. It noted that the Board possibly interpreted OSHA regulations differently than the federal agency would have done. In fact, we argued, if federal investigators had come to the dentists’ office, they
would not have found anything wrong.

The court went on to say, “The focus of our inquiry, however, does not require us to decide whether the board correctly interpreted these OSHA standards. Our point in referencing the potential misinterpretation is to show that, in invoking the
OSHA standards, the board necessarily interpreted, applied, and enforced them. In doing so, the board exposed [this dentist] to the exact danger Congress
sought to avoid through the act: that the State would subject workers and employers to duplicative regulation.”

The decision changes the way state licensing boards do business. It is fundamentally unfair to subject doctors, dentists, and nurses to an inconsistent set of standards. They should know in advance what they are required to do. Now, thanks to the court’s decision in Chadwick v. Board of Registration in Dentistry, they will.

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Rosen Law Office Wins Defamation Suit

August 28th, 2011

All our client wanted to do was keep the Haverhill School Department from being sued.

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Our client was a member of the school committee.  In a private email message, she urged her colleagues on the committee not to discuss personnel matters in open session.  She pointed out that, years before, the school superintendent had said that a track coach got an unfavorable evaluation and the city got sued.   Here’s what the email said:

“I want to tell you about a risk we take in discussing this in public.  Before I was on the [School Committee, the track coach’s] performance was discussed publicly by SC members and the SC was sued.  It was not a lengthy discussion, it was just a mention that she did something the former Athletic Director didn’t like and the [High School] did not want to re-sign her contract…. If we even mention names of employees who may or may not have done something wrong, we could be sued again and would likely lose….  If we discuss this in public, names should not be used….”

It was good advice, but somehow the newspaper got a copy of the email and reprinted it.  The former track coach saw her name in the paper and sued the city again, naming our client as a codefendant.

The coach later said she wanted people to know about the former lawsuit: that she considered it “a fight for every employee in the City of Haverhill.”  She wanted to ensure public officials complied with their obligations under the law with respect to employee privacy.

But our client agreed with her!  Message received.  Our client was trying to protect the privacy of school employees.  So it was strange that the coach found the message offensive.

The Superior Court dismissed the lawsuit.  First, the Court did not feel that a private email communication to other school committee members was a statement to a third party, as is required for a defamation claim.  Essentially, the City made the statement to itself.

“Second, the court concludes there is nothing in the Email that is ‘reasonably susceptible … to a defamatory meaning,’” the judge wrote.  “The court fails to see how, in the circumstances of this case, the Email in any way discredits [the coach].  The Email makes no statement that would subject [the coach] to ‘hatred, ridicule … [or] contempt.’”

Caputo v. City of Haverhill, ESCV2008-02492.

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A Constitutional Right to Body-Piercing?

June 11th, 2011

A Costco employee had an eyebrow piercing that violated the company’s dress code. Management told her to cover it with a Band-Aid while she was working. This she refused to do. She explained that, as a member of the Church of Body Modification (“CBM”), she had to be a confident role model, proudly displaying her eyebrow jewelry at all times. Members of the CBM believe that–through rituals like piercing, scarring, tattooing and suspension—they strengthen the connection between their bodies, minds, and souls.

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Costco fired her, and she sued. The First Circuit held that Costco would suffer undue hardship if it allowed the employee to display her face jewelry. “Courts have long recognized the importance of personal appearance regulations, even in the face of Title VII challenges.” By allowing an exemption from the dress code, “Costco forfeits its ability to mandate compliance and thus loses control over its public image.”

This was a closer case than one might think. Initially, the Equal Employment Opportunity Commission determined that Costco had violated the employee’s civil rights. And this case may have turned on the fact that Costco was more reasonable in offering accommodations than the plaintiff was in refusing them.

It was a different matter when a high school freshman insisted that her membership in the CBM trumped the school’s dress code. She insisted on keeping her nose stud and got suspended. The federal district court for North Carolina granted an injunction against the enforcement of the dress code. If the student were not permitted to practice her religious beliefs, she would suffer greater harm than the school would, if it relaxed its dress code. The school ultimately abandoned its appeal and paid the plaintiff’s legal fees.

Neither courts nor employers are in a good position to determine whether a religious belief is sincere or not. When an employee complains that a neutral rule is infringing on her religious beliefs, wise employers will make a serious effort to reconcile those beliefs with the legitimate requirements of the business.

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Rosen Law Wins Wage Act Case

May 27th, 2011

Are retirement deductions “wages”?

In Massachusetts, an employer who fails to pay wages within six days after the end of the pay period is liable for treble damages and attorneys’ fees. But what about payroll deductions that are supposed to go into a retirement account?  Does an employer get penalized for failing to invest them as directed?

In our case, yes.

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A large Boston real estate company deducted wages from our client’s pay, stating that they were being invested in the employee’s retirement account.  The employee became curious when he wasn’t getting any account statements.  He repeatedly asked the employer about it but never got an answer.  Two years later, when he quit, the employer admitted it had never deposited the money.  Our client sued under the state’s Wage Act.

The employer took the position that payroll deductions weren’t wages, citing a case in which the City of Boston took longer than six days to invest patrolmen’s wages in their accounts.  But this was a special kind of retirement account in which municipalities own the funds until the employee is entitled to them.  In the usual case, the funds belong to the employee.

Besides, the Court said, the retirement account was never created.  “It defies logic to rely upon what was supposed to occur, but did not, as a basis for exoneration from the strict requirements of the Wage Act.”  Pacheco v. H.N. Gorin, et al., MICV2009-01946.

Photo: Orin Zebest

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Rosen Law Fields Championship Team

May 13th, 2011

OK, it’s only a trivia competition.  But our team, Addicted to Law, took top honors at the charity tournament for the Haverhill Foundation for Excellence in Education on May 7, 2011.  The foundation provides funding for equipment and programs in the Haverhill public schools. 

Bottom row: Esther Rosen, Rachel Moynihan, Rick Moynihan, Andy Hart, Alexa Hart.  Top Row: Jerry O'Connor, Joel Rosen.

Bottom row: Esther Rosen, Rachel Moynihan, Rick Moynihan, Andy Hart, Alexa Hart. Top Row: Jerry O'Connor, Joel Rosen.

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Employment Lawyer Gets Whacked for Frivolous Case

April 3rd, 2011

Frivolous cases are just part of the cost of doing business for most employers, but occasionally a judge will punish a lawyer who has gone too far.  A Verizon tech got high and smashed a company truck into a Jersey barrier.  When he was fired, he filed a workers’ compensation claim, both for his injuries and for the emotional distress the poor fellow had suffered.

The claim was denied.  He appealed—lost.   A further appeal—lost.  A new worker’s compensation case—dismissed.  Then a civil case—which was completely groundless.  Worker’s compensation is an absolute bar to personal injury lawsuits like this one, the Court observed.

In dismissing the civil case, a federal judge ordered the lawyer to pay Verizon $35,000 in attorneys’ fees, because he had “blindly forged ahead for a third pass.”  While the lawyer said he was just being a zealous advocate, the court disagreed. “[T]here is a point beyond which zeal becomes vexation, the ‘novel’ approach to a legal issue converts to frivolity and steadfast adherence to a position transforms to obdurateness. Here,  [the plaintiff’s attorney’s] judgment was clouded by [his] excessive zeal to the point that [his] performance became unlawyerly.”  McCarthy v. Verizon New England, Inc., Mass. (Stearns, J.) (USDC) (Civil Action No. 09-10991-RGS) (March 25, 2011)., quoting, Cruz v. Savage, 896 F.2d 626, 634 (1st Cir. 1990).

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Massachusetts May Outlaw Transgender Discrimination

March 11th, 2011

Massachusetts appears ready to pass a bill that will prevent discrimination on the basis of gender identity.  Basically, wherever a statute bars discrimination against people on the basis of sex or sexual orientation, the new bill adds the words, “gender identity or expression.”   That term means “a gender-related identity, appearance, expression, or behavior of an individual, regardless of the individual’s physiology or assigned sex at birth.”

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According to the Mass. Transgender Political Coalition, the bill is necessary because transgender people in Massachusetts frequently encounter unequal treatment in employment, schools, housing, public accommodations, and access to healthcare.  They also report high incidences of violence and harassment.  The coalition cites a survey in which transgender respondents say they: experience unemployment at twice the rate of the population as a whole; are almost universally harassed on the job; are likely to be fired; and have disproportionately high rates of poverty.

The bill is at the Joint Committee on the Judiciary.   About a hundred legislators have signed on, and the governor has already signed an executive order preventing state government and contractors from discriminating.   If Massachusetts outlaws transgender discrimination, it will be the fourteenth state to do so.

In answer to the inevitable question about bathrooms, the bill entitles people to “the full enjoyment of such facilities … consistent with their gender identity or expression.”  That is, men who appear to be women will use the ladies’ room.

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Rosen Law Office Wins Zoning Case on “Standing”

March 3rd, 2011

Our client renovated his apartment buildings to provide housing for homeless families.  Rather than living from day to day in a welfare motel, each family got its own apartment—a stable address where they could cook their own meals and get training in the skills they needed to find work and eventually move on to market-rate housing.

Happy Family

The concept is new.  There’s no ready-made funding source.  The money came from the state’s program for homeless shelters.  And that’s where the trouble began.

A landlord, who owned other apartments on the street, demanded that the city shut the buildings down.  The zoning in that area permits apartments like his, he argued.  But shelters need a special permit.  Since this new program was being funded with shelter money, it must be a shelter.

The zoning board of appeals didn’t see it that way, and the landlord took his case to court.    We argued that the case should be dismissed, because the landlord lacked standing.

Not everyone has standing to challenge a zoning decision.  It has to be a person who suffers unique harm that the zoning scheme was designed to prevent.   The landlord said he could not rent his apartments because no one wanted to live next to a homeless shelter.

The Superior Court judge asked, “He doesn’t object to the way the building is used, correct?  He objects to the people using it.”

The decision in our favor rested on standing.  Yes, the landlord’s apartments had been vacant for some time.  But it was also true that he didn’t advertise them or put out signs.  The landlord could not provide the name of a single tenant who moved out or declined to rent an apartment because of the program next door.  He had not demonstrated that our client’s building had caused the loss of rent.

The case was dismissed, and the landlord appealed. Here’s what the Appeals Court said:

“The record does not demonstrate that the locus caused the plaintiff to lose tenants or rental income. The plaintiff’s unsubstantiated personal opinions, vague sentiments attributed to unidentified tenants and would-be tenants, and statements of lost income with no record-supported causal link to the operation of the locus are not enough to establish injury of the sort required to support standing.”

Foster v. Zoning Bd. of Appeals, 2011 Mass. App. Unpub. LEXIS 217 (Mass. App. Ct. Feb. 18, 2011)

Photo: Steve Snodgrass

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